Coordinates organization-wide efforts to ensure that performance improvement (PI) programs are developed and managed using a data driven focus that sets priorities for improvements aligned to ongoing strategic imperatives. Assures that organization-wide PI initiatives are focused and aligned on improving operational and program efficiencies and effectiveness; participates in organizational strategic planning and provides leadership for PI policy development;
CHRISTUS COMPETENCIES FOR MANAGERS AND DIRECTORS
Drives results- Consistently achieving results, even under tough circumstances.
Manages conflict- Handling conflict situations effectively, with a minimum of noise.
Communicates effectively- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Directs work- Providing direction, delegating, and removing obstacles to get work done.
Builds effective teams- Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Business insight- Applying knowledge of business and the marketplace to advance the organization's goals.
Ensures accountability- Holding self and others accountable to meet commitments.
Goals -- Completes quarterly goals
Delivering the Mission -- Performs duties as defined in this job description and demonstrates mastery of role
Utilizes knowledge of operations and performance improvement to serve as a facilitator of hospital operational improvements, and change management.
Tracks implementation of performance improvement initiatives; provides ongoing analysis and reporting on initiative performance.
Demonstrates outstanding collaboration with leaders, Associates, and physicians, fostering productive and supportive working relationships with internal and external constituencies.
Serves as a change agent, assisting leaders and Associates to assimilate change in performance processes and practices.
Skilled in communicating effectively, facilitating group processes and training staff, preparing policy analysis, including interpreting statistics and evaluating research studies
Identifies and diagnoses problems early, and brings the right people together to formulate and execute a solution.
Builds consensus and provides strong leadership in a team environment, with the highest level of professionalism and personal integrity.
A Bachelor's degree required;
A Master's degree preferred, in Business Administration (MBA) or Healthcare Administration (MHA) or Industrial Engineering
Exceptional verbal and written communication skills required;
High personal, ethical, and professional conduct.
Strong problem solving skills;
Excellent interpersonal skills;
Ability to serve as productive member and leader of team;
Ability to develop and present complex concepts to large audiences;
Excellent computer skills, including word-processing, MS Excel, database, graphics, and other relevant software.
Two (2) years prior experience in a performance or organizational improvement role; clinical or healthcare environment preferred
Demonstrated effectiveness implementing a performance improvement process that leads to positive and measurable impacts on the hospital system.
Professional experience collaborating with essential business partners and a track record of successfully managing professional relationships, finding common ground, and building commitment around a shared agenda with all levels of Associates
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.